Tunisia: Developing User-Friendly Courts

In May 2017, NCSC organized two training sessions for Model Court clerks in Bizerte. A total of 42 clerks from eight courts attended the sessions. Training focused on improving the communication skills of court clerks and improving their interactions with citizens. Through role play and small group exercises, the participants learned and practiced their skills and developed their own service charter. Participants visited the Bizerte First Instance Tribunal on the second day of training and had the opportunity to observe how the Chief Prosecutor and clerks reengineered the reception and intake areas to improve interactions with court users.

The Improving Court Administration in Tunisia Program is implemented by NCSC under a cooperative agreement from the U.S. Department of State’s Bureau for International Narcotics and Law Enforcement Affairs. The program currently supports seven Model Courts—the Courts of Appeals of Gafsa and Kef and the First Instance Courts of Ariana, Bizerte, Kef, Sousse 2, and Tozeur.